Thank you for choosing FlyTV, your trusted IPTV UK provider. Please review this policy carefully before purchasing your subscription.
1. General Refund Rules
- No refunds after service activation, except where required by UK consumer law.
- Refund requests must be submitted via support@flytv.uk within 3 days of purchase.
- Approved refunds are processed in 5–10 business days.
2. Eligibility for Refunds (UK Customers Only)
Refunds may be issued in these cases:
✅ Service Failure: If FlyTV IPTV UK is completely non-functional (verified by our team).
✅ Duplicate Charges: Accidental multiple payments for the same plan.
✅ Unauthorized Purchase: Fraudulent transactions (with proof of UK bank/PayPal dispute).
3. Non-Refundable Situations
❌ Changed Your Mind (e.g., didn’t like the UK channel lineup).
❌ Technical Issues (e.g., slow UK broadband, unsupported device like Firestick/Android TV).
❌ Terms Violations (e.g., account sharing, VPN misuse, or chargeback abuse).
4. How to Request a Refund
- Email Us: Send to support@flytv.uk with:
- Transaction ID.
- Reason + proof (e.g., screenshot of UK IPTV service error).
- Verification: Our UK support team responds within 48 hours.
5. Chargebacks & Disputes
- Unauthorized chargebacks result in permanent ban from FlyTV UK services.
- Always contact us first to resolve issues.
6. Subscription Cancellations
- Cancel anytime, but no refunds for unused days.
- Disable auto-renewal in your account settings.
7. Contact FlyTV (UK Support)
For refund questions about your IPTV UK subscription:
📧 Email: support@flytv.uk
🌐 Live Chat: FlyTV.com